:root{--uba-red: #da291c;--uba-red-strong: #b3201a;--uba-red-deep: #7e1419;--kqms-bg: #f6f7f9;--kqms-surface: #ffffff;--kqms-border: #e4e6ea;--kqms-text: #1c1e21;--kqms-muted: #6b7280;--kqms-primary: var(--uba-red);--kqms-primary-strong: var(--uba-red-strong);--kqms-accent: #f4f5f7;--kqms-accent-text: #1c1e21;--kqms-success: #1f7a4d;--kqms-warning: #b26a00;--kqms-danger: #b3261e;--kqms-info: #1b6b93;--kqms-radius: 8px;--kqms-shadow: 0 1px 3px rgba(16, 24, 40, .12);font-family:Segoe UI,system-ui,-apple-system,sans-serif}*{box-sizing:border-box}html,body,#root{margin:0;min-height:100vh}body{background:var(--kqms-bg);color:var(--kqms-text);font-size:16px}button{font:inherit;cursor:pointer}input,select{font:inherit}.app-loading{display:flex;align-items:center;justify-content:center;min-height:100vh;color:var(--kqms-muted);font-size:1.25rem}.page{min-height:100vh;padding:24px}.page-header{display:flex;align-items:center;justify-content:space-between;gap:16px;margin-bottom:20px;flex-wrap:wrap}.page-header-left{display:flex;align-items:center;gap:12px}.page-title{margin:0;font-size:1.5rem;color:var(--kqms-primary)}.muted{color:var(--kqms-muted)}.error-text{color:var(--kqms-danger);min-height:1.2em;font-size:.9rem}.notice-text{color:var(--kqms-success);font-size:.95rem;font-weight:600}.offline-banner{background:var(--kqms-danger);color:#fff;padding:8px 16px;border-radius:var(--kqms-radius);font-weight:600;text-align:center}.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;border:1px solid var(--kqms-border);background:var(--kqms-surface);color:var(--kqms-text);padding:10px 16px;border-radius:var(--kqms-radius);font-weight:600;transition:background .15s,border-color .15s}.btn:hover{border-color:var(--kqms-primary)}.btn:disabled{opacity:.5;cursor:not-allowed}.btn-primary{background:var(--kqms-primary);border-color:var(--kqms-primary);color:#fff}.btn-primary:hover{background:var(--kqms-primary-strong)}.btn-accent{background:var(--kqms-accent);border-color:var(--kqms-accent);color:var(--kqms-accent-text)}.btn-danger{background:var(--kqms-danger);border-color:var(--kqms-danger);color:#fff}.btn-block{width:100%}.btn-lg{padding:16px 24px;font-size:1.2rem}.card{background:var(--kqms-surface);border:1px solid var(--kqms-border);border-radius:var(--kqms-radius);box-shadow:var(--kqms-shadow);padding:20px}.list{display:grid;gap:12px}.stat-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:16px}.stat-card{background:var(--kqms-surface);border:1px solid var(--kqms-border);border-radius:var(--kqms-radius);box-shadow:var(--kqms-shadow);padding:16px}.stat-label{font-size:.85rem;color:var(--kqms-muted)}.stat-value{font-size:2rem;font-weight:700;color:var(--kqms-primary)}.badge{display:inline-block;padding:2px 10px;border-radius:999px;font-size:.8rem;font-weight:600;background:var(--kqms-bg);color:var(--kqms-muted)}.badge-waiting{background:#eef2f6;color:var(--kqms-info)}.badge-called{background:#fff4d6;color:var(--kqms-warning)}.badge-serving,.badge-completed{background:#e7f4ed;color:var(--kqms-success)}.badge-cancelled,.badge-no-show{background:#fbe9e7;color:var(--kqms-danger)}.badge-paused{background:#fff4d6;color:var(--kqms-warning)}.badge-transferred{background:#eef2f6;color:var(--kqms-muted)}.auth-wrap{min-height:100vh;display:flex;align-items:center;justify-content:center;padding:24px}.auth-card{width:100%;max-width:400px}.auth-brand{text-align:center;margin-bottom:20px}.brand-logo{height:56px;width:auto;display:block;margin:0 auto 12px}.brand-logo-sm{height:32px;margin:0}.auth-brand h1{color:var(--kqms-primary);margin:0 0 4px}.auth-brand p{color:var(--kqms-muted);margin:0}.form-field{margin-bottom:14px}.form-field label{display:block;font-size:.9rem;font-weight:600;margin-bottom:6px}.form-input{width:100%;padding:10px 12px;border:1px solid var(--kqms-border);border-radius:var(--kqms-radius);background:var(--kqms-surface)}.form-input:focus{outline:none;border-color:var(--kqms-primary)}.kiosk-page{min-height:100vh;display:flex;flex-direction:column}.kiosk-header{background:var(--kqms-primary);color:#fff;padding:24px;text-align:center}.kiosk-logo{height:56px;width:auto;background:#fff;border-radius:8px;padding:6px 12px;margin-bottom:12px}.kiosk-header h1{margin:0}.kiosk-body{flex:1;padding:24px;display:flex;flex-direction:column;align-items:center;gap:20px}.service-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:16px;width:100%;max-width:900px}.service-btn{padding:28px 16px;border-radius:14px;border:2px solid var(--kqms-primary);background:var(--kqms-surface);color:var(--kqms-primary);font-size:1.25rem;font-weight:700;transition:transform .1s,background .15s}.service-btn:hover{background:var(--kqms-primary);color:#fff;transform:translateY(-2px)}.ticket-modal{position:fixed;top:0;right:0;bottom:0;left:0;background:#7e1419d9;display:flex;align-items:center;justify-content:center;padding:24px}.ticket-slip{background:var(--kqms-surface);border-radius:16px;padding:32px;text-align:center;max-width:420px;width:100%}.ticket-number{font-size:4rem;font-weight:800;letter-spacing:2px;color:var(--kqms-primary);margin:16px 0}.display-page{min-height:100vh;background:var(--kqms-primary);color:#fff;display:flex;flex-direction:column;padding:24px}.display-header{display:flex;align-items:baseline;justify-content:space-between;gap:16px;border-bottom:1px solid rgba(255,255,255,.2);padding-bottom:12px}.display-logo{height:40px;width:auto;background:#fff;border-radius:6px;padding:4px 10px}.display-now{text-align:center;flex:1;display:flex;flex-direction:column;justify-content:center}.display-now .now-label{font-size:2rem;color:var(--kqms-accent)}.display-now .now-ticket{font-size:9rem;font-weight:800;line-height:1}.display-now .now-counter{font-size:3rem;color:var(--kqms-accent);font-weight:700}.display-queue-title{text-align:center;font-size:1.5rem;margin:16px 0 8px;color:var(--kqms-accent)}.display-queue-list{display:flex;gap:12px;flex-wrap:wrap;justify-content:center}.display-queue-item{background:#ffffff1f;border:1px solid rgba(255,255,255,.25);border-radius:8px;padding:10px 18px;font-size:1.4rem;font-weight:700}.agent-grid{display:grid;grid-template-columns:1fr 1fr;gap:20px}.agent-current{text-align:center;padding:32px}.agent-current .ticket-big{font-size:4rem;font-weight:800;color:var(--kqms-primary)}.agent-actions{display:grid;grid-template-columns:repeat(2,1fr);gap:12px;margin-top:20px}.ticket-row{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:12px;border:1px solid var(--kqms-border);border-radius:var(--kqms-radius);background:var(--kqms-surface)}.nav-tabs{display:flex;gap:8px;flex-wrap:wrap;margin-bottom:20px}.nav-tabs .btn{border-radius:999px}.table-wrap{overflow-x:auto}.table{width:100%;border-collapse:collapse;background:var(--kqms-surface);border:1px solid var(--kqms-border);border-radius:var(--kqms-radius);overflow:hidden}.table th,.table td{text-align:left;padding:10px 12px;border-bottom:1px solid var(--kqms-border)}.table th{background:var(--kqms-bg);color:var(--kqms-muted);font-size:.85rem;text-transform:uppercase;letter-spacing:.02em}.table tr:last-child td{border-bottom:none}@media (max-width: 800px){.agent-grid{grid-template-columns:1fr}}.reporting-view{display:grid;gap:16px}.reporting-actions{margin-top:14px;display:flex;justify-content:flex-end}.bar-chart{display:flex;align-items:flex-end;gap:8px;height:200px;padding:8px 0}.bar-col{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:flex-end;height:100%;gap:4px}.bar{width:100%;max-width:40px;background:var(--kqms-primary);border-radius:4px 4px 0 0}.bar-label{font-size:.7rem;color:var(--kqms-muted)}